Terms & Conditions:
*This offer is subject to the availability of parts and equipment, and excludes periods of unexpectedly high demand and emergency fee.
~Pascoes Gas, Water & Electrical may from time to time run a promotion which will allow a customer to elect to fast-track a callout booking in the case of a ‘deemed emergency’. A deemed emergency arises where the customer specifies that a callout booking is an emergency at the time of requesting the callout booking, and specifically elects to avail of the one hour emergency feature offer at a specified address.
The offer is limited to a plumbing, gas or electrical emergency including hot-water systems, burst or blocked pipes, power outages and/or any callout where it is agreed to be an emergency between the customer and Pascoes Gas, Water & Electrical.
As part of this promotion Pascoes Gas, Water & Electrical will use reasonable endeavours to ensure that the service-vehicle reaches the specified address within one hour of the time the booking is confirmed with the customer, either via this website or over the phone.
If for any reason the service-vehicle is not at the customer specified address within one hour of the booking being confirmed, the customer will receive for free either the labour or parts under the contract, whichever is greater, subject to a maximum of five hundred dollars (AUD$500.00).